PRIVACY POLICY
Effective Date: 10 February 2025
Last Updated: 10 February 2025
1. Introduction
Welcome to Unihubcompany (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK GDPR and the Data Protection Act 2018.
By using our services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Personal Data You Provide
• Identity Data: Name, date of birth, nationality, and other identifying details.
• Contact Data: Email address, phone number, postal address.
• Academic Data: Previous education history, qualifications, transcripts, personal statements, reference letters.
• Payment Information: Billing details, transaction history (processed via secure third-party payment providers).
• Account Information: Username, password, and account preferences.
2.2 Data Collected Automatically
• Technical Data: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on the website, interactions with content.
• Cookies and Tracking Technologies: See our Cookie Policy for details.
2.3 Data from Third Parties
We may receive data from:
• Universities and educational institutions for application processing.
• Business partners and affiliates involved in educational services.
• Public databases (e.g., Companies House).
3. How We Use Your Data
We process your data for the following purposes:
• To facilitate university applications and provide educational consultancy services.
• To communicate with universities, partner agencies, and clients on behalf of applicants.
• To process payments and manage invoicing.
• To comply with legal and regulatory obligations.
Our lawful bases for processing data include contractual necessity, legal obligations, and legitimate interests.
4. Data Sharing with Third Parties
We do not sell your personal data. However, we may share it with:
• Universities and educational institutions for admission processing.
• Partner agencies that assist with applications or additional services.
• Legal and regulatory bodies if required by law.
• Payment service providers for transaction processing.
All third parties are required to process data in compliance with applicable data protection laws.
5. International Data Transfers
As an educational consultancy, we may transfer your data outside the UK or EEA when working with international universities. To ensure data protection, we rely on:
• Adequacy decisions from the UK Government.
• Standard Contractual Clauses (SCCs).
• Other lawful mechanisms ensuring equivalent protection.
6. Data Retention
We retain your personal data only for as long as necessary:
• Application data: Retained for up to 2 years after submission to assist with follow-ups and future applications.
• Financial records: Retained for up to 6 years in compliance with tax regulations.
• Marketing data: Retained until you withdraw consent.
After the retention period, we securely delete or anonymise your data.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate data.
• Right to Erasure (“Right to be Forgotten”).
• Right to Restriction of Processing in certain cases.
• Right to Data Portability: Transfer your data to another provider.
• Right to Object to processing for direct marketing.
• Right to Withdraw Consent (where processing is based on consent).
To exercise your rights, contact us at info@unihubcompany.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Encryption of sensitive information.
• Secure servers and restricted access.
• Regular security audits.
Despite our efforts, no online transmission is 100% secure. If you suspect a data breach, please contact us immediately.
9. Cookies and Tracking Technologies
We use cookies to enhance user experience. See our Cookie Policy for details on how to manage your preferences.
10. Refund Policy
We offer a limited refund policy, subject to the following conditions:
• Refunds are only available within 14 days of payment, provided that the application process has not been initiated.
• If an application has already been submitted to a university or a partner institution, no refunds will be issued.
• Any refund requests must be submitted in writing to info@unihubcompany.com, and processing may take up to 14 business days.
• Non-refundable services include consultation fees, administrative processing fees, and application fees paid to third parties.
This policy complies with UK consumer protection laws.
11. Compliance with International Data Protection Standards
We adhere to the following data protection frameworks:
• UK GDPR – General Data Protection Regulation as incorporated into UK law.
• EU GDPR (where applicable) – For applicants based in the European Union.
• CCPA (California Consumer Privacy Act) – If dealing with US-based clients.
• Other local data laws based on partner university locations.
We regularly review compliance requirements to ensure we meet global privacy standards.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy policies. Please review their terms separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be notified via email or website announcement.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data rights, please contact us:
Unihubcompany
📍 20 Wenlock Road, London N1 7GU
📧 info@unihubcompany.com
📞 +44(0)7342815649
🏢 Company Registration Number: 15618375
Education for those who strive to success! 